We know that you place your trust in us. We see protecting your privacy as our responsibility. This page explains what data we collect when you use our website, why we collect it and how we use it to improve your experience, so you know how we handle your data.
This privacy policy applies to the services of Computer-Bestel.nl. Computer-Bestel.nl is not responsible for the privacy policies of other websites or sources. Using this website does not give consent to optional analytics or marketing processing. We ask you to make a separate choice for those purposes. Computer-Bestel.nl respects the privacy of everyone who uses its website and treats the personal information you provide as confidential.
- Computer-Bestel.nl B.V.
- Richterlaan 10-3 9207JV
- Drachten
- Telephone: 0512-751264
- Email: info@computer-bestel.nl
Personal data we process
Computer-Bestel.nl processes your personal data when you use our services or provide it to us yourself. We process the following personal data:
- - First and last name
- - Address details
- - Telephone number
- - Email address
- - IP address
- - Data about your activity on our website
- - Web browser and device type
- - Bank account number
- - Other personal data you actively provide, for example by creating a profile on this website, in correspondence or over the phone
Special categories of personal data and other sensitive data we process
Our website and services are not intended to collect data about visitors under the age of 16 unless they have permission from a parent or guardian. We cannot verify whether a visitor is over 16. We encourage parents to take an interest in their children’s online activities to help prevent the collection of children’s data without parental permission. If you believe we have collected a minor’s personal data without that permission, contact us at info@computer-bestel.nl and we will delete it.
Why we process personal data and the basis for processing
Computer-Bestel.nl processes your personal data for the following purposes:
- - To process your payment
- - To send you our newsletter or advertising leaflet
- - To call or email you when necessary to provide our services
- - To let you create an account
- - To deliver goods and services to you
- - Computer-Bestel.nl analyses your activity on the website to improve it and tailor our products and services to your preferences.
- - Computer-Bestel.nl also processes personal data where we are legally required to do so, for example when we need it for our tax return.
How long we keep personal data
Computer-Bestel.nl keeps your personal data only for as long as strictly necessary for the purposes for which it was collected. We use the following retention periods:
- - Website statistics (IP address): 2 months
- - Account data: 1 year after the last time you were online
- - Invoices: 7 years
- - Quotes: 1 month
- - Orders: 4 years
- - Return records: 4 years
- - IBAN details for returns: 2 months
- - Website registration logs (IP address): 5 months
- - Email correspondence: 6 months
Cookies and similar technologies we use
Computer-Bestel.nl uses functional, analytics and tracking cookies. A cookie is a small text file stored in the browser on your computer, tablet or smartphone when you first visit this website. Computer-Bestel.nl uses cookies that serve a purely technical purpose. They keep the website working properly and, for example, remember your preferences. We also use these cookies to keep the website running and improve it. In addition, we set cookies that track your browsing activity so that we can offer personalised content and advertising. On your first visit to our website, we told you about these cookies and asked for your permission to set them. You can opt out of cookies by setting your browser to stop storing them. You can also delete information already stored through your browser settings. For more information, see:
Veilig Internetten’s guide to cookies (Dutch)Third parties also set cookies on this website. Examples include advertisers and social media companies. The list below gives an overview:
- Cookie: Google Analytics
- Purpose: Analytics cookie that measures website visits
- Retention period: 2 years
Accessing, correcting or deleting your data
You have the right to access, correct or delete your personal data. You can also withdraw any consent you have given, object to Computer-Bestel.nl processing your personal data, and exercise your right to data portability. You can ask us to send the personal data we hold about you in a computer file to you or to another organisation you name. To request access, correction, deletion or portability, withdraw consent or object to processing, email info@computer-bestel.nl. To verify that you made an access request, we ask you to send a copy of your identity document with it. Black out your photo, the machine-readable zone (MRZ, the strip of numbers at the bottom of the passport), your passport number and your citizen service number (BSN) to protect your privacy. We will respond as soon as possible and within four weeks. You may also submit a complaint to the national supervisory authority, the Dutch Data Protection Authority, using this link:
Submit a complaint to the Dutch Data Protection Authority (Dutch)How we protect personal data
Computer-Bestel.nl takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you believe your data is inadequately protected or there are signs of misuse, contact our customer service team or email info@computer-bestel.nl.
Searching and opening FAQ answers
With your explicit consent to analytics, we use search terms and the FAQ questions matched at the time of the search to improve our answers. For a personal FAQ search record, we keep the search term, the FAQ results, an existing cart ID if there is one, a pseudonymised FAQ visitor ID and the IP address for up to 30 days. Our server derives that visitor ID from your existing random consent identifier only while your consent for this FAQ purpose remains valid. We do not set a separate identifying FAQ cookie or create a cart for measurement. We filter out recognisably sensitive information from search text. Without that consent, we keep only anonymous daily counts of safe, public FAQ terms and their associated result IDs for up to 90 days.
If the separate measurement of FAQ answer opens is enabled, we count how often an answer is opened per UTC day and public FAQ ID. The totals record opening events, with no count of unique visitors. Without current FAQ consent, we keep only anonymous daily totals with the day, FAQ ID and count for up to 90 days. With the renewed FAQ analytics consent described above, we also keep the time, FAQ ID, a hash of your current consent identifier, a pseudonymised FAQ visitor ID, an existing cart ID if available and the IP address for each open for up to 30 days. We do not set an additional measurement cookie or create a cart for this purpose.
An earlier analytics choice made under the previous notice does not give consent for this FAQ purpose. You can make a new choice on the FAQ page or in the privacy settings. To manage your current choice, we use a functional cookie with a random value for up to 180 days. Your browser sends it back so the server can verify your current choice, including after a new session starts. On the server, we keep only a hash of the value, your current choice, its revision and the associated consent status. We do not use the cookie or this data for reporting or suggestions. They contain no search term, FAQ result, IP address or cart ID. If you withdraw analytics consent, we stop creating personal FAQ records and try to delete the associated data. The existing FAQ opt-out cookie remains for compatibility and does not determine FAQ measurement on its own. If the FAQ storage system fails, your choice is withdrawn. Earlier records may remain until we can delete them or they expire after 30 days. The FAQ remains available.
Searching for gaming accessories
We measure which search terms, categories and filters help people find gaming accessories, games and software. With new, explicit analytics consent, we keep a personal search or product click record for up to 30 days. It contains the time, search term, selected filters, number of results, visible product IDs and a hash of your current consent identifier. We do not keep an IP address or cart ID for this purpose or set an additional measurement cookie.
Without this consent, we keep only daily totals for up to 90 days. We count an unrecognised free-text search term only as “unclassified”. An earlier analytics choice does not cover this new measurement. You can make a new choice on the accessories page. Withdrawing consent stops personal logging immediately, and we delete the associated records as soon as the database is accessible. Search and checkout remain available if measurement is unavailable.