Support after your purchase

Warranty and service

Is something wrong with your computer, or do you have a question about your warranty package? Here’s what to do next.

Report a problem

Getting started

How to request help

01

Describe the problem

Fill in the warranty form. Describe what isn’t working as clearly as possible and tell us which product or order it concerns.

02

Wait for instructions

Once our team has reviewed your request, we’ll send you instructions for your product and the warranty you selected. Wait for those instructions before sending your product.

Technician working on a computer
Our team can help with problems with your computer.

What’s covered?

Hardware warranty

All our new computers come with a four-year hardware warranty. If a hardware fault occurs, we repair or replace the faulty parts free of charge. In the third and fourth years, you pay only for the labour to repair or replace the hardware.

See your order details and the applicable terms for the warranty period and packages selected for your purchase.

Download the warranty terms (Dutch PDF)

This PDF also lists warranty periods for earlier orders. See your order details for the terms that apply to your order.

Additional packages

Software and VIP warranties

Software warranty

With a software warranty, you can contact us about software problems on the computer you ordered, including issues with games, viruses or Windows. We’ll fix the problem free of charge. Where possible, we’ll help you remotely via TeamViewer. Otherwise, we’ll work with you to find a suitable solution.

VIP warranty

With a VIP warranty, we repair or replace your system within 7 working days. The usual maximum repair time of 30 days does not apply. Check your order to see whether you selected a VIP warranty.

Shipping and collection

Send your parcel or arrange collection?

If something goes wrong with your computer within 30 days of purchase, we reimburse the shipping costs. With a VIP warranty, this applies for the full warranty period. You can also use Pick-Up and Return. Where possible, we’ll collect the computer from your home.

After you report the problem, our team will tell you how to ship your computer or arrange collection.