Article 1 – Definitions
Terms and conditions, version 23 October 2026In these terms:
1. Ancillary contract: a contract under which the consumer acquires goods, digital content and/or services in connection with a distance contract, and the trader supplies those goods, digital content and/or services or a third party supplies them under an arrangement with the trader.
2. Withdrawal period: the period during which the consumer may exercise the right of withdrawal.
3. Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
4. Day: calendar day.
5. Digital content: data produced and supplied in digital form.
6. Ongoing contract: a contract for the regular supply of goods, services and/or digital content over a specified period.
7. Durable medium: any means, including email, that allows the consumer or trader to store information addressed personally to them so that it remains available for future reference or use for a period appropriate to its purpose and can be reproduced unchanged.
8. Right of withdrawal: the consumer’s option to withdraw from the distance contract within the withdrawal period.
9. Trader: the natural or legal person who offers goods, digital content or access to it, and/or services to consumers at a distance.
10. Distance contract: a contract concluded between the trader and the consumer under an organised scheme for selling goods, digital content and/or services at a distance. One or more means of distance communication are used, exclusively or in part, up to and including the conclusion of the contract.
11. Model withdrawal form: the European model withdrawal form in Annex I to these terms.
12. Means of distance communication: a means that can be used to conclude a contract without the consumer and trader being in the same place at the same time.
Article 2 – Identity of the trader
Computer-bestel.nl B.V.Richterlaan 10-3
9207JV Drachten
Netherlands
Tel. (+31) 0512-751264
Opening hours: Mon–Sat, 10:00–18:00 info@computer-bestel.nl
Chamber of Commerce registration number: 83228071
VAT number: NL862780317B01
Article 3 – Applicability
1. These terms and conditions apply to every offer by the trader and every distance contract concluded between the trader and the consumer.2. The trader makes the text of these terms available to the consumer before the distance contract is concluded. If that is not reasonably possible, the trader will tell the consumer before the contract is concluded how to consult the terms at the trader’s premises and that the trader will send them free of charge as soon as possible on request.
3. If the distance contract is concluded electronically, the trader may, by way of exception to the preceding paragraph, provide the text electronically before the contract is concluded in a form that the consumer can easily store on a durable medium. If that is not reasonably possible, the trader will indicate before the contract is concluded where the terms can be consulted electronically and that the trader will send them electronically or by another means free of charge on request.
4. If specific product or service terms apply alongside these terms and conditions, paragraphs 2 and 3 apply accordingly. If the terms conflict, the consumer may always rely on the applicable provision most favourable to them.
Article 4 – The offer
1. If an offer is valid for a limited time or subject to conditions, the offer expressly states this.2. The offer includes a complete and accurate description of the goods, digital content and/or services offered. It is detailed enough for the consumer to assess the offer properly. If the trader uses images, they accurately represent the goods, services and/or digital content offered. Obvious mistakes or errors in the offer do not bind the trader.
3. Each offer gives the consumer clear information about the rights and obligations that come with accepting it.
Article 5 – The contract
1. Subject to paragraph 4, the contract is concluded when the consumer accepts the offer and meets its conditions.2. If the consumer accepts the offer electronically, the trader promptly confirms receipt of the acceptance electronically. Until the trader confirms receipt, the consumer may cancel the contract.
3. If the contract is concluded electronically, the trader takes appropriate technical and organisational measures to secure the electronic transfer of data and provides a secure web environment. If the consumer can pay electronically, the trader takes appropriate security measures for that payment.
4. Within the limits of the law, the trader may check whether the consumer can meet their payment obligations and investigate any facts and circumstances relevant to concluding the distance contract responsibly. If this gives the trader good grounds to decline the contract, the trader may refuse an order or request, giving reasons, or make performance subject to special conditions.
5. By the time the trader supplies the goods, services or digital content, the trader will provide the consumer with the following information in writing or in an accessible form that the consumer can store on a durable medium:
a. the street address of the trader’s premises where the consumer can submit complaints;
b. the conditions and procedure for exercising the right of withdrawal, or a clear notice that this right is excluded;
c. information about guarantees and existing after-sales service;
d. the price of the goods, services or digital content including all taxes, any applicable delivery charges, and the arrangements for payment, delivery or performance of the distance contract;
e. the requirements for terminating a contract lasting more than one year or of indefinite duration;
f. the model withdrawal form, if the consumer has a right of withdrawal.
6. For an ongoing transaction, the preceding paragraph applies only to the first delivery.
Article 6 – Right of withdrawal
Goods:1. The consumer may withdraw from a contract to buy goods within a withdrawal period of at least 14 days without giving a reason. The trader may ask why the consumer is withdrawing but may not require them to give a reason.
2. The withdrawal period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer other than the carrier, receives the goods. The following rules apply in these cases:
a. If the consumer ordered several goods in one order, the relevant day is the day the consumer or their designated third party receives the last item. The trader may refuse an order for several goods with different delivery times if the trader clearly informed the consumer of this before the ordering process.
b. If goods are delivered in several consignments or pieces, the relevant day is the day the consumer or their designated third party receives the last consignment or piece.
c. If the contract provides for regular deliveries of goods over a specified period, the relevant day is the day the consumer or their designated third party receives the first item.
Services and digital content not supplied on a tangible medium:
3. The consumer may withdraw from a contract for services or for digital content not supplied on a tangible medium within a period of at least 14 days without giving a reason. The trader may ask why the consumer is withdrawing but may not require them to give a reason.
4. The withdrawal period referred to in paragraph 3 starts on the day after the contract is concluded.
Extended withdrawal period for goods, services and digital content not supplied on a tangible medium if the trader fails to provide information about the right of withdrawal:
5. If the trader has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the withdrawal period expires twelve months after the end of the original withdrawal period determined under the preceding paragraphs of this article.
6. If the trader provides the information referred to in the preceding paragraph within twelve months after the original withdrawal period began, the withdrawal period expires 14 days after the day the consumer receives the information.
Article 7 – Obligations of the consumer
1. During the withdrawal period, the consumer will handle the goods and packaging with care. The consumer will unpack or use the goods only as far as necessary to establish their nature, characteristics and functioning. The consumer may handle and inspect the goods only as they would be allowed to do in a shop.2. The consumer is liable only for any loss in value resulting from handling that goes beyond what paragraph 1 permits.
3. The consumer is not liable for any loss in value if the trader failed to provide all legally required information on the right of withdrawal before or when the contract was concluded.
Article 8 – Exercising the right of withdrawal
1. To exercise the right of withdrawal, the consumer must notify the trader within the withdrawal period using the model withdrawal form or by another unambiguous statement.2. The consumer must return the goods or hand them over to the trader or the trader’s authorised representative as soon as possible and within 14 days from the day after the notice referred to in paragraph 1. This is unnecessary if the trader has offered to collect the goods. The consumer meets the return deadline in any event if they send the goods back before the withdrawal period expires.
3. The consumer returns the goods with all accessories supplied, in their original condition and packaging where reasonably possible, and in accordance with the trader’s reasonable and clear instructions.
4. The consumer bears the risk and burden of proving that they exercised the right of withdrawal correctly and on time.
5. The consumer bears the direct cost of returning the goods. The consumer need not bear that cost if the trader did not tell them that they must pay it or if the trader says it will pay the cost itself.
6. If the consumer withdraws after expressly requesting that the service or supply begin during the withdrawal period, the consumer owes the trader an amount proportional to the part of the obligation the trader performed by the time of withdrawal, compared with full performance.
7. The consumer bears no cost for the performance of services or for supply not made ready for sale if:
a. the trader did not provide the legally required information about the right of withdrawal, payment of costs on withdrawal or the model withdrawal form; or
b. the consumer did not expressly request that the service or supply begin during the withdrawal period.
8. The consumer bears no cost for the full or partial supply of digital content not supplied on a tangible medium if:
a. before supply, the consumer did not expressly consent to performance beginning before the end of the withdrawal period;
b. the consumer did not acknowledge losing the right of withdrawal by giving consent; or
c. the trader failed to confirm the consumer’s statement.
9. When the consumer exercises the right of withdrawal, all ancillary contracts are terminated by operation of law.
Article 9 – Obligations of the trader
1. If the trader allows the consumer to notify it of withdrawal electronically, the trader promptly acknowledges receipt of that notice.2. The trader reimburses all payments received from the consumer, including any delivery charges the trader charged for the returned goods, without delay and within 14 days after the day the consumer notified the trader of withdrawal. Unless the trader offers to collect the goods, it may withhold reimbursement until it receives the goods or until the consumer shows that they sent them back, whichever happens first.
3. The trader uses the same means of payment the consumer used unless the consumer agrees to another method. The consumer incurs no charge for the reimbursement.
4. If the consumer chose a more expensive delivery method than the cheapest standard delivery, the trader does not have to reimburse the additional cost of that method.
Article 10 – Exclusions from the right of withdrawal
The trader may exclude the following goods and services from the right of withdrawal only if the trader stated this clearly in the offer or otherwise in good time before the contract was concluded:1. Subject to Article 8, paragraphs 6 and 7, the following charges apply to completed assembly and setup services when fully performed. The charges are based on the price of the computer and include VAT:
- Up to and including € 1.200,00: € 119,95;
- € 1.200,01 up to and including € 2.200,00: € 199,95;
- Above € 2.200,00: € 279,95.
A proportionate charge applies if the services are only partly performed.
2. Goods or services whose price depends on fluctuations in the financial market that are beyond the trader’s control and may occur during the withdrawal period.3. Contracts concluded at a public auction. A public auction is a method of sale in which the trader offers goods, digital content and/or services to consumers who attend or have the opportunity to attend the auction in person. An auctioneer conducts the auction and the successful bidder is bound to purchase the goods, digital content and/or services.
4. Service contracts after the service has been fully performed, but only if:
a. performance began with the consumer’s express prior consent; and
b. the consumer stated that they would lose the right of withdrawal once the trader had fully performed the contract.
5. Service contracts for accommodation other than for residential purposes, transport of goods, car rental services and catering, where the contract provides for a specific date or period of performance.
6. Contracts for leisure activities where the contract provides for a specific date or period of performance.
7. Goods made to the consumer’s specifications, based on an individual choice or decision by the consumer, or clearly intended for a specific person.
8. Goods liable to deteriorate quickly or with a limited shelf life.
9. Sealed goods that are unsuitable for return for health protection or hygiene reasons and that were unsealed after delivery.
10. Goods that, by their nature, are inseparably mixed with other goods after delivery.
11. Alcoholic drinks whose price was agreed when the contract was concluded, which can only be delivered after 30 days and whose actual value depends on market fluctuations beyond the trader’s control.
12. Sealed audio or video recordings and computer software that were unsealed after delivery.
13. Newspapers, periodicals or magazines, except subscriptions to them.
14. Digital content supplied other than on a tangible medium, but only if:
a. performance began with the consumer’s express prior consent; and
b. the consumer stated that they would thereby lose the right of withdrawal.
Article 11 – Price
1. During the validity period stated in the offer, the prices of the goods and/or services offered will not increase, except as a result of changes in VAT rates.2. By way of exception to the preceding paragraph, the trader may offer goods or services at variable prices if their prices depend on fluctuations in the financial market beyond the trader’s control. The offer states that prices are subject to such fluctuations and that any prices quoted are indicative.
3. Price increases within 3 months of the conclusion of the contract are permitted only if they result from statutory rules or provisions.
4. Price increases from 3 months after the conclusion of the contract are permitted only if the trader has stipulated them and:
a. they result from statutory rules or provisions; or
b. the consumer can terminate the contract with effect from the day the price increase takes effect.
5. The prices stated in the offer for goods or services include VAT.
Article 12 – Performance of the contract
1. The trader guarantees that the goods and/or services comply with the contract, the specifications in the offer, reasonable requirements of quality and/or fitness for use, and the statutory provisions and/or government regulations in force on the date the contract is concluded. If agreed, the trader also guarantees that the goods are suitable for a use other than normal use.2. An additional guarantee from the trader, its supplier, manufacturer or importer never limits the statutory rights and claims that the consumer may assert against the trader under the contract if the trader fails to perform its part of the contract.
3. An additional guarantee means any undertaking by the trader, its supplier, importer or producer granting the consumer rights or claims beyond those the law requires if the trader fails to perform its part of the contract.
Article 13 – Delivery and performance
1. The trader will take the greatest possible care in receiving and fulfilling orders for goods and in assessing requests for services.2. The place of delivery is the address the consumer gave the trader.
3. Subject to Article 4 of these terms, the trader will fulfil accepted orders promptly and no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed or if an order cannot be fulfilled or can only be fulfilled in part, the trader will notify the consumer no later than 30 days after the consumer placed the order. The consumer may then cancel the contract free of charge.
4. After cancellation under the preceding paragraph, the trader will promptly repay the amount the consumer paid.
5. The trader bears the risk of damage to or loss of goods until delivery to the consumer or a representative designated in advance and made known to the trader, unless expressly agreed otherwise.
Article 14 – Ongoing transactions
Termination:1. The consumer may terminate a contract of indefinite duration for the regular supply of goods, including electricity, or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. The consumer may give notice at any time to terminate a fixed-term contract for the regular supply of goods, including electricity, or services at the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
3. The consumer may terminate the contracts mentioned in the preceding paragraphs:
- at any time, without being restricted to a particular time or period for giving notice;
- at least by the same means by which they concluded the contract;
- always with the same notice period that the trader stipulated for itself.
Renewal:
4. A fixed-term contract for the regular supply of goods, including electricity, or services may not be tacitly extended or renewed for another fixed term.
5. By way of exception to the preceding paragraph, a fixed-term contract for the regular supply of daily newspapers, news publications, weeklies and magazines may be tacitly extended for a fixed term of up to three months if the consumer can terminate it at the end of the extension with a notice period of no more than one month.
6. A fixed-term contract for the regular supply of goods or services may be tacitly extended for an indefinite period only if the consumer can terminate it at any time with a notice period of no more than one month. The notice period is no more than three months if the contract provides for regular delivery of daily newspapers, news publications, weeklies and magazines less than once a month.
7. A contract of limited duration for the regular trial delivery of daily newspapers, news publications, weeklies and magazines, such as a trial or introductory subscription, does not continue automatically and ends when the trial or introductory period expires.
Duration:
8. If a contract lasts more than one year, the consumer may terminate it at any time after the first year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed term.
Article 15 – Payment
1. Unless otherwise provided in the contract or additional terms, the consumer must pay the amounts due within 14 days after the withdrawal period begins or, if there is no withdrawal period, within 14 days after the contract is concluded. For a service contract, this period starts on the day after the consumer receives confirmation of the contract.2. For sales of goods to consumers, general terms and conditions may never require the consumer to pay more than 50% in advance. If an advance payment has been stipulated, the consumer cannot claim performance of the relevant order or services until that payment has been made.
3. The consumer must promptly notify the trader of errors in any payment details provided or stated.
4. If the consumer does not pay on time, the trader must notify the consumer of the overdue payment and give them 14 days to pay. If the consumer still does not pay within that period, statutory interest is due on the outstanding amount and the trader may charge the extrajudicial collection costs it has incurred. The maximum collection costs are 15% of outstanding amounts up to € 2.500,=, 10% of the next € 2.500,= and 5% of the next € 5.000,=, with a minimum of € 40,=. The trader may depart from these amounts and percentages in the consumer’s favour.
Article 16 – Failure to perform for reasons beyond the trader’s control
1. If the trader cannot perform the contract after it is concluded because of circumstances that could not reasonably have been foreseen at the time or could not have been known to the trader, the failure to perform is treated as one for which the trader is not responsible in relation to the customer (force majeure).2. The circumstances referred to in paragraph 1 include strikes, government measures, delays in supplies, export bans, riots, war, mobilisation, inability to transport goods, barriers to imports, negligence by the trader’s suppliers, manufacturers or others assisting in performance, staff illness, defects in equipment or transport, lockouts or other labour disruptions, and events against which the trader cannot reasonably insure.
3. In the event of force majeure, the trader may suspend its obligations. The trader may also cancel the contract in whole or in part, or request a change to the contract so it can still be performed. The trader is under no obligation to pay a penalty or damages and retains the right to payment for work already done and costs already incurred.
4. The trader may not suspend performance if performance is permanently impossible or remains temporarily impossible for more than six months. In those cases, the party in a position to act may cancel the contract. The customer is not entitled to compensation for any loss.
Article 17 – Complaints procedure
1. The trader has a complaints procedure that it publicises adequately and handles complaints in accordance with that procedure.2. The consumer must submit complaints about performance of the contract to the trader within a reasonable time after discovering the defects and describe the complaint fully and clearly.
3. The trader responds to complaints within 14 days of receipt. If a complaint is likely to take longer to handle, the trader will acknowledge it within 14 days and indicate when the consumer can expect a more detailed response.
4. If the complaint cannot be resolved by mutual agreement within a reasonable time or within 3 months after it was submitted, a dispute arises that can be dealt with under the dispute resolution procedure.
Article 18 – Disputes
1. Contracts between the trader and the consumer to which these terms apply are governed exclusively by Dutch law.2. Subject to the provisions below, either the consumer or the trader may refer disputes about the conclusion or performance of contracts for goods and services supplied or to be supplied by the trader to Online Dispute Resolution (ec.europa.eu).
3. Online Dispute Resolution will consider a dispute only if the consumer first brought the complaint to the trader within a reasonable time.
4. The dispute must be submitted to Online Dispute Resolution in writing within three months after it arose.
5. If the consumer wishes to refer a dispute to Online Dispute Resolution, the trader is bound by that choice. If the trader wishes to do so, the consumer has five weeks from the trader’s written request to state in writing whether they also agree or want the dispute heard by the competent court. If the trader has not received the consumer’s choice within five weeks, the trader may refer the dispute to the competent court.
6. Online Dispute Resolution will decline or stop considering a dispute if, before the committee has heard the dispute and issued a final decision, the trader has been granted a suspension of payments, has been declared bankrupt or has ceased trading.
Article 19 – Additional or differing provisions
Provisions that supplement or depart from these terms must not disadvantage the consumer. They must be recorded in writing or in a form that the consumer can store on a durable medium in an accessible way.Article 20 – Changes to these terms and conditions
1. Computer-bestel.nl B.V. will give advance notice of any changes to these terms and conditions.2. Changes take effect only after they have been published in an appropriate manner. If a change applies while an offer is still open, the provision most favourable to the consumer prevails.
Annex I: Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)• To: [name of trader]
[geographical address of trader]
[fax number of trader, if available]
[email address or electronic address of trader]
• I/We* hereby give notice that I/we* withdraw from my/our* contract for
the sale of the following goods: [description of goods]*
the supply of the following digital content: [description of digital content]*
the provision of the following service: [description of service]*
• Ordered on*/received on* [order date for services or receipt date for goods]
• [Name of consumer(s)]
• [Address of consumer(s)]
• [Signature of consumer(s)] (only if this form is submitted on paper)